Customer Management
Customer Management is a critical part of any ERP software. It provides for collecting, identifying, and managing all customer-related information, including contact information, part number information, pricing structures with timeframes, and customer-required quality clauses.
Customer management is crucial for manufacturing companies for several reasons:
Customer Satisfaction
Understanding and addressing customer needs and preferences helps ensure that products meet or exceed expectations, leading to higher customer satisfaction and loyalty.
Efficient Production Planning
Effective customer management provides valuable insights into demand patterns, helping companies plan their production schedules more efficiently and reduce waste or overproduction.
Improved Product Quality
Feedback from customers can highlight areas for improvement in product design or quality, enabling manufacturers to make necessary adjustments and enhancements.
Competitive Advantage
Building strong relationships with customers can differentiate a manufacturing company from its competitors, fostering long-term partnerships and repeat business.
Innovation and Adaptation
Customers often provide ideas and suggestions for new products or improvements to existing ones. By actively managing customer relationships, manufacturers can stay ahead of market trends and innovate more effectively.
Cost Reduction
Understanding customer needs allows manufacturers to optimize their supply chains, reduce inventory costs, and streamline processes, ultimately saving money.In essence, effective customer management helps manufacturing companies create value for their customers, optimize their operations, and stay competitive in the market
Features of Our Customer Management
Manage Common Customer Name and Location Information
Unlimited Bill To Addresses Per Customer
Unlimited Ship To Addresses Per Customer
Manage Customer Contacts
Manage Customer Part Numbers and Pricing Agreements
Link to Customers' Quality Clause Document
Unavoidable View of Customer Receivables Status
Manage Payment Terms, Credit Amount
Manage Customer's Shipping Accounts
Search Customers with Ease using Comprehensive Filter Options
Single-Click Emailing of Outstanding Receivables
