Service / RMA / Product Support Management Details:
Create and Track Return Merchandise Approval (RMAs).
Track by Product Serial Number, Customer, Part Number and any
Record Troubleshooting Progress, Material Consumed and Repair
Three Status Levels of RMAs - Issued, Received, Completed.
Keep Track of Advance Exchanges, Loaners and Permanent
Repair Reports to Send Back with Repaired Item.
Track Material and Labor Required
Through Product Life Cycle.